Refund policy
At MONDO VIVA, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.
Eligibility for Returns
- Returns are accepted within [14/30] days of delivery.
- To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Digital goods (e.g., downloads, subscriptions)
- Perishable items (e.g., food, flowers, cosmetics)
- Final sale or clearance items
- Personalized or custom products
Return Process
To start a return, please contact us at [info@mondoviva.it] with the following information:
- Order number
- Item(s) you wish to return
- Reason for return
- Photo evidence of the product being defective or damaged
Once approved, we’ll provide instructions on how and where to send your return.
Refunds Process
- Refunds are issued once your return is received and inspected.
- If approved, your refund will be processed within [7–10 business days].
- Refunds are credited back to your original payment method.
- Please note it may take additional time for your bank or credit card provider to post the refund.
Exchanges (if applicable)
We replace items only if they are defective, damaged, or the wrong size/color was received. To request an exchange, please contact us at [info@mondoviva.it].
Shipping Costs
- Customers are responsible for paying shipping costs for returning items.
- Shipping costs are non-refundable.
- If the product is defective, damaged, or incorrect, we cover the return shipping.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
[Mondo Viva]
[info@mondoviva.it]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: info@mondoviva.it