Frequently asked questions(FAQ)

1. How long does shipping take?                                    

Delivery usually takes 7–13 business days after your order has been shipped.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express) and other secure methods available through Shopify.

3. Can I return a product?

Yes, you have up to 30 days to request a return. Please see our Returns & Refunds Policy

4. How can I track my order? 

 You will receive an email with the tracking number as soon as your order has been shipped.

5. Do I need an account to place an order?

No, you can also checkout as a guest. Creating an account helps you track your orders more easily.

6. How can I contact customer support?

Email us at info@mondoviva.it— we usually reply within 24–48 business hours.

7. Do you offer discounts or promotions?

Yes, follow our website or subscribe to our newsletter to stay updated on offers and promotions.

8. How long does it take to receive a refund?

Once we receive and inspect your return, the refund will be processed within 7–10 business days to your original payment method.

9. What should I do if my package is delayed?

If your order has not arrived within the estimated time, please contact us at info@mondoviva.it with your order number.

10. Do you ship internationally?

Yes, we ship to several countries. Shipping times and costs may vary depending on the destination.